1 reviews | Active since Mar 2015
Order *** Cancelled
On 12 January 2015 I ordered Dead Space 3 for Xbox 360 from Kalahari. The expected delivery date was 6 February.<br> <br> I received several emails stating that the delivery will be delayed. The last email stated the estimated delivery date as 17 March. The delivery never happened.<br> <br> I called [URL Removed] on the phone several times because of the many delays. On 18th March I sent an email stating my anger and frustration.<br> <br> On the 19th Wendy phoned me to address my issue. She said she would try to find out what the problem is and get back to me. To her credit she did call back on Friday night at 7pm. She told me that same old story about [URL Removed] having problems with their suppliers. She said that they have ordered my game from their international supplier, and she would let me know when to expect delivery by Tuesday.<br> <br> Today I checked my email only to find that my order has been cancelled because none of the suppliers have my game in stock!!! PATHETIC!!!<br> <br> Now I am stuck with store credit. Why? So that I can order something else that will never be delivered?<br> <br> I want my money back in my bank account!!!<br> <br> BTW, this game is still available to order on the website O_o. Are you kidding me!?!
Thank you contacting Kalahari.com.
We have tried to contact you telephonically, but were unable to get hold of you or leave a message.
Thank you so much for letting us knows about the lack of service you have received over the last couple of days.
It was very disheartening to read your complaint and we have disappointed you and that we did not do what we were supposed to.
I can confirm that we ran out of stock on the first supply we received from the supplier, and that is the reason why your order was cancelled. The item however is still available, and you welcome to place another order, but it will take 18 working days for delivery, depending on supplier.
To advise your Kalahari profile has been refunded already, and if you do not want to use this money towards any other purchase, you welcome to request a refund back to your bank account, via your \Account Dashboard\".
Thank you contacting Kalahari.com.
We have tried to contact you telephonically, but were unable to get hold of you or leave a message.
Thank you so much for letting us knows about the lack of service you have received over the last couple of days.
It was very disheartening to read your complaint and we have disappointed you and that we did not do what we were supposed to.
I can confirm that we ran out of stock on the first supply we received from the supplier, and that is the reason why your order was cancelled. The item however is still available, and you welcome to place another order, but it will take 18 working days for delivery, depending on supplier.
To advise your Kalahari profile has been refunded already, and if you do not want to use this money towards any other purchase, you welcome to request a refund back to your bank account, via your \Account Dashboard\".