1 reviews | Active since Jan 2013
One cancelled order after another
I have recently made two orders with Kalahari, the first were some books, the second a TV for my husband's birthday. Both have been cancelled, because although they have items on their website, that does not actually mean they can supply them! What a shock that is, because I would think that that is exactly what it means!!! So now I asked when I get my refund...5-7 working days. So not only did I have to wait more than a week to find out that they actually cannot deliver what they promised, but now I have to wait even further for them to return my money. This means that I may not have a gift for my husband on his birthday, because I don't have that kind of spare cash lying around to buy one from another supplier, so I have to wait for my money to be refunded. I will NEVER order form Kalahari again. Once bitten, twice shy...twice bitten...order from Loot or Takealot in future!
Thank you for contacting us.
Kindly accept our sincerest apologies, for cancelling your recent order. We never had any intention of delaying your husband's birthday present.
As we do not hold physical stock, many of the items we advertise on our website are sourced from our respective suppliers. Some of these suppliers are local and others are internationally based. These suppliers are unfortunately not exclusive to Kalahari.
We were forced to cancel your order as our supplier could not provide us with the necessary stock. We processed your refund, using your original payment method, on the 10th of February 2015.
Kindly allow between 3 and 7 working days for the funds to reflect back in your account.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
Kindly accept our sincerest apologies, for cancelling your recent order. We never had any intention of delaying your husband's birthday present.
As we do not hold physical stock, many of the items we advertise on our website are sourced from our respective suppliers. Some of these suppliers are local and others are internationally based. These suppliers are unfortunately not exclusive to Kalahari.
We were forced to cancel your order as our supplier could not provide us with the necessary stock. We processed your refund, using your original payment method, on the 10th of February 2015.
Kindly allow between 3 and 7 working days for the funds to reflect back in your account.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team