Not wanting to replace bad quality products!

I recently purchased a cover for my girlfriends tablet (O/N ***) and my girlfriend was very happy with it, she does not use her tablet very frequently, only every other night to read ebooks and doesn't use it for work or anything, so hardly any usage but the thing is falling apart and no longer holds the tablet in place, so I contact the help centre to get a replacement unit, as I have done in the past with [URL Removed] and I was then informed of the long-winded procedure to get something replaced, firstly I fail to see why I should do that when you have employees to do all of that, I'm not your little skivvy, you damn well do it!<br> <br> Then it gets better......you do not replace defective products due to company policy? ***?<br> <br> Essentially I am told that I will receive a refund and then I can purchase the item all over again, what lunacy is this? You sold me something defective now you want me to do the admin work involved, then it gets EVEN better, you are now selling this item for more than double what I purchased it for!!!!<br> <br> This is an extremely fancy form of theft, - pure and simple.<br> <br> Come and fetch you defective product WITH my replacement product, nothing else.