Not supplying as advertised

Item: Kalahari.com
Rating: 2
Author: Philip M

Kalahari advertised A, but supp**** B - a down-rated product. They admitted this as well and said it was due to a website and stocking error.<br> Now they are refusing to supply as advertised (which is against the law), not collecting the incorrect goods (great way to not give a refund and keep my money), and also refusing to give their legal department's detail so one can follow up with them to get what was advertised and promised.<br> <br> My advise....use another service provider, Kalahari will take you for a ride.

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Replies (1)

Kalahari.com's replyOfficial

14 Apr 2015, 12:01

Hello pdemeyer,

Thank you for contacting us regarding your concerns.

We are very sorry for all the inconvenience and frustration this has caused you.

It is not the norm nor is it the service we want our customers to experience when shopping with us.

Our system indicates that a new collection has been booked by one of our team managers and the courier will be in touch with you shortly.

Once item is received we will process the refund for you.

We really sorry that this has happened and for the inconvenience caused in this regard.

Please free to contact us with any further queries.

Kind regards
Eben
The kalahari Team

Kalahari.com's reply14 Apr 2015, 12:01

Official