No response, no money received

I sold two items on Kalahari. After payment confirmation I realized my banking details weren't, and still isn't correct on my account on the Kalahari website, after trying to rectify the details. The money was paid to a bank account that hadn't existed now for more than a year. I sent an email to Kalahari support on the issue, with the only reply being a SMS asking me to rate their support I received on my query out of 5... I obviously rated the non-existent service 1 - poor. I still haven't received any feedback on why I gave the rating, or my issue with my account details, or even my money which I have no idea of where that might be