WV
Wynand V
1 reviews | Active since Mar 2015
16 Mar 2015, 09:13
No Response from Kalahari support after 3 emails
So i decided to purchase my sisters child a radio for her birthday. Ordered the product 28Jan, estimated deliver date 12Feb.. on 6Feb got an email from Kalahari items are going to be late estimated deliver date 19Feb... On 6Feb i decided to cancel the order because the childs birthday was on 16Feb. I purchased the item elsewhere as a 23 day turnaround time does not work for me.<br> <br> Now the problem is getting my money back. I've sent 3 or 4 emails to Kalahari support. No Response. <br> I need a refund on parcel a***.<br> Paid with Credit Card.<br> <br> regards,
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Kalahari.com's replyOfficial
16 Mar 2015, 10:42Hello ska56432,
Thank you for your feedback and for the lovely chat.
As discussed, we've requested the proof of refund from our finance team.
Our system indicates the refund was issued the 6 February 2015, however in some cases the bank will allocate the refund back to the original transaction date that was the 28 January 2015.
However, as soon as the necessary information has been sent to me, I'll contact you and we'll go through the details with you.
Thanks so much for your patience and for understanding.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback and for the lovely chat.
As discussed, we've requested the proof of refund from our finance team.
Our system indicates the refund was issued the 6 February 2015, however in some cases the bank will allocate the refund back to the original transaction date that was the 28 January 2015.
However, as soon as the necessary information has been sent to me, I'll contact you and we'll go through the details with you.
Thanks so much for your patience and for understanding.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Kalahari.com's reply16 Mar 2015, 10:42
Official
Hello ska56432,
Thank you for your feedback and for the lovely chat.
As discussed, we've requested the proof of refund from our finance team.
Our system indicates the refund was issued the 6 February 2015, however in some cases the bank will allocate the refund back to the original transaction date that was the 28 January 2015.
However, as soon as the necessary information has been sent to me, I'll contact you and we'll go through the details with you.
Thanks so much for your patience and for understanding.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thank you for your feedback and for the lovely chat.
As discussed, we've requested the proof of refund from our finance team.
Our system indicates the refund was issued the 6 February 2015, however in some cases the bank will allocate the refund back to the original transaction date that was the 28 January 2015.
However, as soon as the necessary information has been sent to me, I'll contact you and we'll go through the details with you.
Thanks so much for your patience and for understanding.
Wishing you a lovely day further!
Kind regards,
Megan
The kalahari.com Team