No reply to emails

I send this email to [Email Removed] on 23/01/2015. Till now, no reply.<br> <br> Hi,<br> <br> I would like to know when this order will be finalised?<br> <br> The phone was collected on 8 January already and I know that it was send to the supplier but really? Does it take this long to make a decision that a broken phone is really broken and must be replaced, repaired or refunded?<br> <br> Come on guys, I know that there is a 14 day return period but seriously! Are you going to enforce this to the letter? If the phone is refunded, I fully intend to buy another 1 from you and that will take yet another couple of days to deliver. <br> <br> Please advise.<br> <br> When i call the call center, They take my number with the promise that they will call before COB on the day, but haven't receive no phone calls with feedback.