EM
Elizabeth M
1 reviews | Active since Oct 2013
11 Feb 2015, 15:08
No Refund Received Yet
I am so sick and tired of Kalahari now, been battling to get a refund of R999.00 since 29 January 2015, every time when I speak to a consultant it is always a different story
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Kalahari.com's replyOfficial
12 Feb 2015, 13:56Hello Reb@cel9,
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We never intended to disappoint you.
We tried calling you earlier, but our calls goes unanswered.
We advised your daughter we received confirmation, from the bank, that your refund was processed successfully.
As you have provided us with sufficient proof that the refund has not been paid, we have escalated this matter.
As soon as we have additional information, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We never intended to disappoint you.
We tried calling you earlier, but our calls goes unanswered.
We advised your daughter we received confirmation, from the bank, that your refund was processed successfully.
As you have provided us with sufficient proof that the refund has not been paid, we have escalated this matter.
As soon as we have additional information, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply12 Feb 2015, 13:56
Official
Hello Reb@cel9,
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We never intended to disappoint you.
We tried calling you earlier, but our calls goes unanswered.
We advised your daughter we received confirmation, from the bank, that your refund was processed successfully.
As you have provided us with sufficient proof that the refund has not been paid, we have escalated this matter.
As soon as we have additional information, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how dissatisfied you are with our service. We never intended to disappoint you.
We tried calling you earlier, but our calls goes unanswered.
We advised your daughter we received confirmation, from the bank, that your refund was processed successfully.
As you have provided us with sufficient proof that the refund has not been paid, we have escalated this matter.
As soon as we have additional information, we will contact you with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team