No phone and no refund

I had sent my daughters phone in for repairs,I paid the R230 that was required for the repairs .On 15 April I received a call from Leon telling me that I could either wait for the phone to be SENT for repairs or they could send me a new device.I opted for a new device .I received a call a few minutes later -Now there was no device available.I then asked for a refund and I was told that I need to complete a refund form to be reimbursed for the repair money,which takeS 7 days.However the money for the device will be refunded asap.As yet I have received no refunds.I view the staff as utterly irresponsible as this matter has not been resolved since January.