1 reviews | Active since Feb 2015
No Parcel
I ordered a cd on the 17th of December 2014. On the 19th it was due for delivery. On the 23 of December I get called from the the couriers that the parcel is being delivered. I explained that I am on holiday in Cape Town. The courier offered to send it the next day for delivery in Cape town. It never arrives. On the 30th they call from Cape town to deliver. I explained I am back in Jhb and that I did contact Kalahari to claim my money back as I bought the cd from my local store as it was a Christmas gift. Many follow ups and promises. And up until today I haven't received the parcel or my money or not even a reply on emails or calls to explain. I used to use Kalahari often and never had this type of problem but I am really disappointed.
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
As per our returns team it would seem that this product was missed placed hence the delay in the process to refund you.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
We really sorry for the inconvenience this has caused you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us regarding your concerns.
We tried contacting you but there was no answer.
I have escalated your concerns to the relevant department and they are busy ironing out the folds to ensure that your refund gets processed.
As per our returns team it would seem that this product was missed placed hence the delay in the process to refund you.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
I'll be in contact with you soonest via mail to advice of the steps followed and a more detailed report.
We really sorry for the inconvenience this has caused you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team