No hassle free return policy or reimbur*****t

I ordered Lenovo flex 10 tablet from Kalahari, and the tablet was not delivered within 48 hours as stipulated in the websites. i made several calls to inquire about the status of the order and after those attempts they sent me an e-mail that they had backlog so they will deliver the order the second week of December 2014 which was not done. they finally delivered the parcel in the last week of December and that time i was out of the country. On my arrival in January, upon opening the parcel and switching it on i realized that the tablet is faulty. I then e-mail them to inform them about this of which they advice me to follow suit the hassle free return policy. I had done that since January and upon registering for returning the tablet, i received i notification that the courier is going to pick the parcel within 2 weeks. Since then to date i have been inquiring about their service and every time they promise to pick the tablet before 4 pm that day but to no avail. The calls that i made have also cost me a fortune and the faulty tablet have been lying there without use, which is also an inconvinience<br> <br> <br> Order #***<br> Original order #***<br> <br> Motlalepula Pholo<br> <br>