1 reviews | Active since Aug 2014
No feedback
Afternoon,<br> I have typed this email so many times I'll just give the key points this time:<br> November 2014 - Bought product<br> December 2014 - Never received product due to a truck being highjacked<br> December 2014 - Was informed that I need to do a 'return' on my account<br> 12 January 2015 - Had to phone call centre to explain that a courier cannot pick up the item, as I never received it. Call centre informs me I would have my refund in 2 - 4 days.<br> 15 January 2015 - Courier pitches up at my house.<br> 2 February 2015 - ABSOLUTELY NOTHING HAS HAPPENED.<br> <br> What does it say about a company's service if I have to send +- 10 emails regarding a product I never received?<br> <br> Please. Please just sort this out.<br> <br> Reference number: ***
Thanks so much for your feedback.
Wow, we really disappointed you.
So sorry for all the inconvenience and frustration caused.
We currently processing your refund and should reflect within 24-48 hours.
We've sent through a request to our couriers to cancel the pick up request.
We very sorry for the troubles caused.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback.
Wow, we really disappointed you.
So sorry for all the inconvenience and frustration caused.
We currently processing your refund and should reflect within 24-48 hours.
We've sent through a request to our couriers to cancel the pick up request.
We very sorry for the troubles caused.
Please call should you need any further assistance or information.
Trust you'll have a lovely day further!
Kind regards,
The kalahari.com Team