No e-book no credit

Item: Kalahari.com
Rating: 2
Author: Heleen B

I bought an e-book on the 24 February 2014. I struggled to download the book, and had to phone several times for assistance. After the third telephone call they said I will be refunded for the book because it was *******ed. It was promised to be done by the end of the day. I recieved emails from a consultant requesting my proof of payment. I send it on the 10 March. And still there are no response. Apparently is at the financial department. This was the worst experience I had in a long time.

Helpful (0)

Replies (1)

Kalahari.com's replyOfficial

20 Mar 2015, 10:20

Hello HBr1nk,

Thanks for your feedback.

We tried calling you earlier today to both your mobile and land line, but was not able to get through.

So very sorry for all the inconvenience caused and for the service you received.

We will need to get in touch to assist your further, so we'll try contacting you again a bit later.

Thanks so much for your continued support and for your patience during this time.

Shout should you need further assistance or information.

Wishing you a lovely day further!

Kind regards,
The kalahari.com Team

Kalahari.com's reply20 Mar 2015, 10:20

Official