No delivery of textbooks

Good day<br> <br> This is really a time wasting exercise because not only I have I wasted my own time, I have wasted, my company's time following up on my parcel that I paid for immediately after I placed the order on 11/02/2015.<br> <br> According to the email confirmation below, I should have received my parcel already on 09/02/2015, however on 04/03/2015 I received an email informing me about a delay in the dispatch, something not initially mentioned when my order confirmation was sent.<br> <br> Now I have been delaying to send any formal complaint regarding this as I thought that is should not make a nuisance of myself and that your company would be so professional in providing the service they had promised me to deliver as they usual do with their clients, where your turnaround time in dispatching the goods with 24 to 48 hours within the order placement.<br> I also took an initiative to do what should have been done by Kalahari to ensure my parcel was dispatched, delivered and received in good order, same way as when I placed the order, I called your \third party"logistics company myself upon having received a call from them promising me that they would deliver my parcel on Thursday"""