LL
Louis L
1 reviews | Active since Feb 2015
19 Feb 2015, 12:22
No delivery, no service
Poor (almost non-excisting) service. Item ordered delivered twice to wrong address. After numerous calls and months of waiting order was canceled. Now getting no feedback regarding refund. Kalahari is useless will never buy from them again. Will also notify all on my contact lists of this.
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Kalahari.com's replyOfficial
19 Feb 2015, 15:20Hello Louis Lombard,
Thank you fro contacting us.
We are truly sorry to hear how dissatisfied you are with our service. This is not the type of service we wish to offer our customers.
With regards to the lack of service you received when calling our call centre, we have sent this query to management to ensure that the necessary coaching takes place. This will help us improve our overall customer service experience.
We are currently investigating your refund and will contact you shortly with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you fro contacting us.
We are truly sorry to hear how dissatisfied you are with our service. This is not the type of service we wish to offer our customers.
With regards to the lack of service you received when calling our call centre, we have sent this query to management to ensure that the necessary coaching takes place. This will help us improve our overall customer service experience.
We are currently investigating your refund and will contact you shortly with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply19 Feb 2015, 15:20
Official
Hello Louis Lombard,
Thank you fro contacting us.
We are truly sorry to hear how dissatisfied you are with our service. This is not the type of service we wish to offer our customers.
With regards to the lack of service you received when calling our call centre, we have sent this query to management to ensure that the necessary coaching takes place. This will help us improve our overall customer service experience.
We are currently investigating your refund and will contact you shortly with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you fro contacting us.
We are truly sorry to hear how dissatisfied you are with our service. This is not the type of service we wish to offer our customers.
With regards to the lack of service you received when calling our call centre, we have sent this query to management to ensure that the necessary coaching takes place. This will help us improve our overall customer service experience.
We are currently investigating your refund and will contact you shortly with a resolution.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team