1 reviews | Active since Aug 2009
NO DELIVERY, NO FEEDBACK,POOR SERVICE !!
i have placed an order on 8/04/2015. It is now the 29th april and still no delivery. I have made endless calls to Kalahri trying to find out where my parcel is and everyone i have spoken to will give me a call back, but to no avail. I NEVER GET THAT CALL BACK !! I have had it. Pooooor service is an understatement. Lionel phoned me on 23rd to tell me that i will get my parcel that day. A week later and still nothing. Menier/Renier will always phone back but never bother. Liezl does the same. I never get feedback. Today I am told for the first time by an honest lady (Chantel) that my parcel were delivered to wrong person. Why is that my problem? No one can still tell me when i will receive my parcel or even inform me that there was a wrong delivery.. DO NOT RELY ON [URL Removed] !!!!! 29 April, and I am still where i was in the beginning...uncertain of when my parcel will arrive.. if ever it will arrive
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that this parcel has been handed over to our courier division UTI and we liaising with them as to the whereabouts of your parcel.
UTI have assured us that they will be trying their utmost best to get this to you asap.
As soon as we have confirmation of a delivery date and time we will be sending you and e-mail correspondence.
Once again on behalf of Kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
On behalf of Kalahari we apologise and would like to set this straight by assuring a fast and sufficient solution for both parties.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our system indicates that this parcel has been handed over to our courier division UTI and we liaising with them as to the whereabouts of your parcel.
UTI have assured us that they will be trying their utmost best to get this to you asap.
As soon as we have confirmation of a delivery date and time we will be sending you and e-mail correspondence.
Once again on behalf of Kalahari, please accept our apologies.
Please free to contact us with any further queries.
Kind regards
Eben
The kalahari Team