No delivery and no feedback. Non-existant service

I bought and paid for a book on the 2nd January 2015. The estimated delivery date was 27th January 2015<br> <br> On the 2nd February I received an email saying my order had been dispatched, but I could not find any tracking details on the number I was given, and nothing arrived. I started phoning the call centre a few days later. <br> <br> No-one could trace my parcel and eventually they decided it had not been sent but was still at the warehouse. I was not updated as promised and I had to spend MY time and money calling Kalahari. Eventually on Thursday, Mohammed admitted the book was missing and I could have some Kalahari vouchers if I wished to repurchase it!<br> <br> My question was, if I could just buy it again, why could they not just send me another one. I also requested that my issue be escalated. I was promised a call back and update today, but once again that never happened..<br> <br> I definitely don't want Kalahari vouchers. After this shocking lack of service, I will never shop with them again. If Kalahari cannot now deliver what they have promised, I want a full refund - but that also has a delay period according to their policy!<br> <br> You have one very unhappy customer here, Kalahari! Very poor show!<br> <br>