No Delivery

On 5 April 2015, I placed an order for 2 items on Kalahari. Expected delivery date was 8 April. On 11 April I cancelled the one order and went to a store in hyde park to buy the item as I could not wait any longer for Kalahari to deliver. This was done after we had been in contact with Kalahari on 9/10/11 April to find out what was happening with the order. To date I still have not received my 2nd item. It shows is progress on the system, I cannot cancel the order, but neither am I receiving this order. Despite numerous follow ups with the contact centre ladies, who promised to get back to me, I am still waiting. Very frustrating and annoying ordering from Kalahari. I just want to cancel my order and get my money back. I will gladly go elsewhere to purchase this item as this has been happening over and over again.