GA
Grant A
1 reviews | Active since Sept 2011
19 Feb 2015, 12:52
NO delivery
I purchased a product online by Kalahari last month. I still haven't received the item or an update. When I purchased the item,I bought based on there fact that there was stock available. <br> <br> I eventually call in to find out what is happening with my order. They told me theres no stock. <br> <br> SO WHY DO YOU SELL SOMETHING AND ADVERTISE THE PRODUCT AND PROVIDE A DELIVERY DATE OF THE 10 FEBRUARY AND 10 DAYS LATER WHEN THE CLIENT \ME"CALLS IN"
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
19 Feb 2015, 15:59Hello garendse,
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
It was very disheartening to hear how disappointed you are with our service. We can assure you it was never our intention to disappoint you.
As discussed, we do not hold physical stock of this item, we have had to source this from a supplier. However, they have not been able to fulfill our stock requirements. As a result, we've had to cancel this order.
Once again our apologies for any inconvenience caused.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
It was very disheartening to hear how disappointed you are with our service. We can assure you it was never our intention to disappoint you.
As discussed, we do not hold physical stock of this item, we have had to source this from a supplier. However, they have not been able to fulfill our stock requirements. As a result, we've had to cancel this order.
Once again our apologies for any inconvenience caused.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply19 Feb 2015, 15:59
Official
Hello garendse,
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
It was very disheartening to hear how disappointed you are with our service. We can assure you it was never our intention to disappoint you.
As discussed, we do not hold physical stock of this item, we have had to source this from a supplier. However, they have not been able to fulfill our stock requirements. As a result, we've had to cancel this order.
Once again our apologies for any inconvenience caused.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
It was very disheartening to hear how disappointed you are with our service. We can assure you it was never our intention to disappoint you.
As discussed, we do not hold physical stock of this item, we have had to source this from a supplier. However, they have not been able to fulfill our stock requirements. As a result, we've had to cancel this order.
Once again our apologies for any inconvenience caused.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team