ZB
Zakeeya B
1 reviews | Active since Dec 2014
16 Feb 2015, 21:32
No communication
I placed an order on 28/01/15 and sent through the confirmation of payment to [Email Removed] I next received an email and a telephone call confirming that it had been received. Then I get another email saying that my order has been cancelled due to non-payment. I sent another email querying this and also requesting a refund as I will not reorder. I have had no response nor a refund. The order number is ***. I have placed 6 orders in 3 weeks, and I think I deserve better communication.
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Kalahari.com's replyOfficial
17 Feb 2015, 16:22Hello Z19,
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
As confirmed, we have escalated this matter to our Finance Department and will revert with feedback shortly.
Once again our apologies for the lack of communication before cancelling your order.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
As confirmed, we have escalated this matter to our Finance Department and will revert with feedback shortly.
Once again our apologies for the lack of communication before cancelling your order.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Best regards,
Kalahari.com's reply17 Feb 2015, 16:22
Official
Hello Z19,
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
As confirmed, we have escalated this matter to our Finance Department and will revert with feedback shortly.
Once again our apologies for the lack of communication before cancelling your order.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Thank you for taking my call earlier.
We appreciate you offering up your time to discuss this matter further.
As confirmed, we have escalated this matter to our Finance Department and will revert with feedback shortly.
Once again our apologies for the lack of communication before cancelling your order.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
Bianca
The kalahari Team
Best regards,