1 reviews | Active since Mar 2009
No client service or respect to help us
We have been battling with Kalahari for months now, my Family bought me a Garmin Vivofit - Blue in November 2014 and gave it to me on my birthday 02 December 2014. Of course the product did not work, no surprise there. So we did refund so that Kalahari can come pic-up the item on 21 January 2015 and was promised that it will be picked-up on 28 January 2015. Guess what, it was never picked-up, had to email on 2 February 2015, no feedback. Followed up again on the 3rd and was again promised that it will be picked-up on the 5th, finally it was.<br> <br> On the 8th we received a email stating that our order *** will be refunded. So we gave you sometime to refund the payment. Well once again very poor client service form Kalahari no refund received yet, no call to notify us on what is happening, nothing.<br> <br> Its the 26th now and we are still waiting? Please explain this to us why you have no client service and no regard to assist us to get this matter resolved?
Thank you for contacting us.
We are truly sorry to hear how we have disappointed you. Even more so for the for the lack of service you received.
This is truly not the way we aim to do business.
We can confirm that your refund was processed on the 8th of February 2015, using the original payment method.
When refunds are processed back to the credit or debit card, the refund is not dated the day we processed it. Instead, the refund will have the same date as the original transaction.
In some instances, you will also find that the original transaction was reversed.
Kindly refer to your statement and check transactions dated 28 November 2014. You will find you refund listed there.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how we have disappointed you. Even more so for the for the lack of service you received.
This is truly not the way we aim to do business.
We can confirm that your refund was processed on the 8th of February 2015, using the original payment method.
When refunds are processed back to the credit or debit card, the refund is not dated the day we processed it. Instead, the refund will have the same date as the original transaction.
In some instances, you will also find that the original transaction was reversed.
Kindly refer to your statement and check transactions dated 28 November 2014. You will find you refund listed there.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team