My order went missing

After receiving great service i got pathetic service. I ordered and paid my order, half got deluvered and the balance first got lost and i had to re-order. I got promised that the order will get delivered by the 2nd of march, but when i started asking questions, i was notified that they did deliver my order. . . only one problem it first got delivered to a Anna and now to an Amy? I stay on a plot and there is people here but no Anna or Amy . . . unless they are ghosts. My son started his exams and still no book. Best is to order or buy from a stationary shop, then the books cant get lost or delivered at ghosts.