1 reviews | Active since May 2014
MONEY TOOK FOREVER
I am responding to my previous report, where i had to battle to find my money back, it has been up to 20 days, i only received my money after 20 days where i was even opening a case against Kalahari, that is a bad service you are offering your clients, i will never do business with this guys ever, they don't answer your phones when you asking about refunds, when you want to be transferred to the supervisor or manager, the hang up on you, and they busy promising within 7 days and after 7 days, they will say your account number is wrong, they have corrected it and it should take another 7 days, i mean what is that, and after 14 days, they will tell you to check with your bank as it will take 6 days to reflect on your bank account...KALAHARI is not on..I AM NOT SATISFIED WITH YOUR SERVICE, YOU GUYS LACK SOMEWHERE...i ordered a tablet with Take a lot, and i ordered with COD, and the tablet came the next day, Best service ever, and you even waste your airtime calling them.
Thank you for contacting us.
We are truly sorry that you had such a terrible experience recently. It was never our intention to delay your refund.
We can confirm that when the initial refund request was submitted to us, you provided us with your card number instead of the account number. This delayed your refund by several days.
Once we received the correct account details, we could process your refund successfully.
We are happy to see that you have finally received your refund.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
The kalahari Team
Thank you for contacting us.
We are truly sorry that you had such a terrible experience recently. It was never our intention to delay your refund.
We can confirm that when the initial refund request was submitted to us, you provided us with your card number instead of the account number. This delayed your refund by several days.
Once we received the correct account details, we could process your refund successfully.
We are happy to see that you have finally received your refund.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Once again, our apologies for any inconvenience caused.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Kind regards,
The kalahari Team