Mixed up returns

In January I returned a Gobii phone that stopped functioning correctly, and I wanted to return a foot spa that did not match the description. However, when the Gobii phone was getting collected, we made a mistake and the collection didn't take place. A few days later, the foot spa was meant to get collected but we returned the phone instead.<br> <br> There was a mix up and certainly we were to blame. However, I don't think that means that my returns should be ignored or that we shouldn't be assisted. I contacted support on the 24th and again on the 30th of Jan since I received no feedback. I explained the situation and on the 4th Feb, I got a response (***5) telling me that the phone was not supposed to be collected and that I should return the item from the site.<br> <br> I explained the situation again on the 5th Feb:<br> - Order #*** (Original order #***) - the Gobii phone, was collected instead of the foot spa.<br> - Order #*** Original order #***) - has not been collected, it is still with us.<br> <br> However my mum got a call from Kalahari asking for the order numbers. I explained again on the 9th but there still hasn't been feedback! Please refund these purchases.