AV
Andre V
1 reviews | Active since Jan 2015
16 Feb 2015, 16:04
Misleading sales
Purchased a brand new Samsung S5 from [URL Removed] One of the benefits of owning a Samsung phone is ADH whereby Samsung will repair twice within two years. They require proof of purchase with IMEI number on invoice. I have invoice and Kalahari is refusing to add this number to the invoice. The result is that they effectively sold me a sub standard product that does not have the normal product benefits. Very disappointing. False and misleading. They must tell their customers that they are purchasing sub standard products.
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Kalahari.com's replyOfficial
17 Feb 2015, 11:27Hello JanVanRiebeeck,
Thank you for contacting us.
We are really sorry to hear that you may have received a defective item.
We can assure that all Kalahari.com products sourced, are new products. We strive to provide all customers with items that are not only value for money but also good quality.
Our warehouse staff are not permitted to open and check the quality of items before delivery. However we expect that the stock we receive from our suppliers, is in perfect working condition and has all relevant contents.
We have sent you an email with additional information, regarding your phone and how to go about getting it repaired.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are really sorry to hear that you may have received a defective item.
We can assure that all Kalahari.com products sourced, are new products. We strive to provide all customers with items that are not only value for money but also good quality.
Our warehouse staff are not permitted to open and check the quality of items before delivery. However we expect that the stock we receive from our suppliers, is in perfect working condition and has all relevant contents.
We have sent you an email with additional information, regarding your phone and how to go about getting it repaired.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply17 Feb 2015, 11:27
Official
Hello JanVanRiebeeck,
Thank you for contacting us.
We are really sorry to hear that you may have received a defective item.
We can assure that all Kalahari.com products sourced, are new products. We strive to provide all customers with items that are not only value for money but also good quality.
Our warehouse staff are not permitted to open and check the quality of items before delivery. However we expect that the stock we receive from our suppliers, is in perfect working condition and has all relevant contents.
We have sent you an email with additional information, regarding your phone and how to go about getting it repaired.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are really sorry to hear that you may have received a defective item.
We can assure that all Kalahari.com products sourced, are new products. We strive to provide all customers with items that are not only value for money but also good quality.
Our warehouse staff are not permitted to open and check the quality of items before delivery. However we expect that the stock we receive from our suppliers, is in perfect working condition and has all relevant contents.
We have sent you an email with additional information, regarding your phone and how to go about getting it repaired.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team