EC
Elandi C
1 reviews | Active since Feb 2015
11 Feb 2015, 13:24
lying to me about the 'hassle-free returns'
I started the process of a 'hassle-free return' of a product that Kalahari sent me the wrong product on 16 January 2015. They said they will send the courier to pick up the package. I have called them 5 times and each time they tell me the same lie that the package will be picked up the next day and it is never picked up. All this has been is a hassle. At this stage all I want is for them to pick up the package and given me my money back. I am being inconvenienced because Kalahari made a fault. They even refuse to look into why they sent the wrong size product.
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Kalahari.com's replyOfficial
12 Feb 2015, 08:02Hello Pansie,
Thank you for contacting us.
We truly apologise for the delay in collecting the incorrect item. We can assure you this is not intentional.
We will follow up with our courier to confirm when the collection will be done and revert with feedback shortly.
With regards to the incorrect item being sent, we have escalated this matter to our warehouse to investigate. Once they provide us with feedback, we will contact you with a resolution.
Once again, our apologies any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We truly apologise for the delay in collecting the incorrect item. We can assure you this is not intentional.
We will follow up with our courier to confirm when the collection will be done and revert with feedback shortly.
With regards to the incorrect item being sent, we have escalated this matter to our warehouse to investigate. Once they provide us with feedback, we will contact you with a resolution.
Once again, our apologies any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Kalahari.com's reply12 Feb 2015, 08:02
Official
Hello Pansie,
Thank you for contacting us.
We truly apologise for the delay in collecting the incorrect item. We can assure you this is not intentional.
We will follow up with our courier to confirm when the collection will be done and revert with feedback shortly.
With regards to the incorrect item being sent, we have escalated this matter to our warehouse to investigate. Once they provide us with feedback, we will contact you with a resolution.
Once again, our apologies any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We truly apologise for the delay in collecting the incorrect item. We can assure you this is not intentional.
We will follow up with our courier to confirm when the collection will be done and revert with feedback shortly.
With regards to the incorrect item being sent, we have escalated this matter to our warehouse to investigate. Once they provide us with feedback, we will contact you with a resolution.
Once again, our apologies any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team