NT
Natasha T
1 reviews | Active since Nov 2013
28 Jan 2015, 12:27
Lowepro Photo Hatchback 16L Backpack lies
On 23 Jan 2015 I ordered a Lowepro Photo Hatchback 16L AW Backpack in Pepper Red(it comes in blue, red and black) (Order number: *** ) which Kalahari advertised as R399 in their Month End Madness promo. Payment was made, the order confirmed with delivery 11 Feb 2015. On 27 Jan I received a mail stating first that their systems had a \malfunction"and then the product was also discontinued. Today"
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Kalahari.com's replyOfficial
30 Jan 2015, 08:44Hello damned.truth,
Thank you for contacting us regarding your cancellations / refund concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
As per our returns team it would seem that this product was out of stock and we will not be getting more stock.
We have refunded you the full amount and it should reflect into your account within 5-7 working days from 28/01/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Eben
The kalahari.com Team
Thank you for contacting us regarding your cancellations / refund concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
As per our returns team it would seem that this product was out of stock and we will not be getting more stock.
We have refunded you the full amount and it should reflect into your account within 5-7 working days from 28/01/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Eben
The kalahari.com Team
Kalahari.com's reply30 Jan 2015, 08:44
Official
Hello damned.truth,
Thank you for contacting us regarding your cancellations / refund concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
As per our returns team it would seem that this product was out of stock and we will not be getting more stock.
We have refunded you the full amount and it should reflect into your account within 5-7 working days from 28/01/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Eben
The kalahari.com Team
Thank you for contacting us regarding your cancellations / refund concerns.
We are very sorry for all the inconvenience and frustration this has caused you.
As per our returns team it would seem that this product was out of stock and we will not be getting more stock.
We have refunded you the full amount and it should reflect into your account within 5-7 working days from 28/01/2015.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Eben
The kalahari.com Team