JL
Juanita L
1 reviews | Active since Nov 2011
20 Feb 2015, 10:46
Late Delivery/No Feedback
Kalahari despatched my R10,000 purchase on Wednesday 18 Feb 2015 due for delivery today, 20 Feb 2015. Due to some or other delay it will now only be delivered on 23 Feb 2015. It was send road freight. Kalahari send, for instance, cosmetic items costing as little as R250 (qualifies for free delivery) via air freight but a R10,000 purchase doesn't warrant air freight according to Kalahari! I have emailed Liz Hillock, Kate Lambridis, Silvia Gouws and Cara Garish - all in the Marketing/Customer services departments, with my issue and requested feedback. Still waiting.
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Kalahari.com's replyOfficial
23 Feb 2015, 12:12Hello juanita.langley,
Thank you contacting us with regards to your concerns.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our records indicate that your concerns have been dealt with and all communications with regards to the solution has been relayed to you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our records indicate that your concerns have been dealt with and all communications with regards to the solution has been relayed to you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply23 Feb 2015, 12:12
Official
Hello juanita.langley,
Thank you contacting us with regards to your concerns.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our records indicate that your concerns have been dealt with and all communications with regards to the solution has been relayed to you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you contacting us with regards to your concerns.
It is not the norm nor is it the service we want our customers to experience when shopping with us.
Our records indicate that your concerns have been dealt with and all communications with regards to the solution has been relayed to you.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team