MM
Mathew M
1 reviews | Active since Feb 2015
26 Feb 2015, 18:03
Late Delivery
Order A*** expected delivery date was 24 February 2015 and up to now has not been delivered. Status online shows completed. I have phoned at least three times and was told that they would contact me with feedback and yet no communication was received. Today i was promised that the parcel would be delivered by end of day to no avail. [URL Removed] is blaming the courier. This is disappointing !
Helpful (0)
Replies (1)0
Replies (1)
Kalahari.com's replyOfficial
04 Mar 2015, 10:19Hello MPMANGANA1975,
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was terribly saddening to see how we disappointed you and not delivered your parcel when we had promised we would.
Upon investigating your query, we have been in contact with the couriers UTI and they have advised that your parcel is with them and that delivery should occur by no later than today.
We know that this does not make up for all the past promises of delivery that has been made. :(
This was escalated through to our couriers management as we kept being informed that your parcel would be delivered and then delivery does not occur on that day.
Please accept a token of our apology in the form of a voucher that will be added to your Kalahari.com profile within 24 hours.
Once again, we are very sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was terribly saddening to see how we disappointed you and not delivered your parcel when we had promised we would.
Upon investigating your query, we have been in contact with the couriers UTI and they have advised that your parcel is with them and that delivery should occur by no later than today.
We know that this does not make up for all the past promises of delivery that has been made. :(
This was escalated through to our couriers management as we kept being informed that your parcel would be delivered and then delivery does not occur on that day.
Please accept a token of our apology in the form of a voucher that will be added to your Kalahari.com profile within 24 hours.
Once again, we are very sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Best regards,
Kalahari.com's reply04 Mar 2015, 10:19
Official
Hello MPMANGANA1975,
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was terribly saddening to see how we disappointed you and not delivered your parcel when we had promised we would.
Upon investigating your query, we have been in contact with the couriers UTI and they have advised that your parcel is with them and that delivery should occur by no later than today.
We know that this does not make up for all the past promises of delivery that has been made. :(
This was escalated through to our couriers management as we kept being informed that your parcel would be delivered and then delivery does not occur on that day.
Please accept a token of our apology in the form of a voucher that will be added to your Kalahari.com profile within 24 hours.
Once again, we are very sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Thank you so much for contacting us.
We are terribly sorry for all the inconvenience and frustration this has caused you.
It was terribly saddening to see how we disappointed you and not delivered your parcel when we had promised we would.
Upon investigating your query, we have been in contact with the couriers UTI and they have advised that your parcel is with them and that delivery should occur by no later than today.
We know that this does not make up for all the past promises of delivery that has been made. :(
This was escalated through to our couriers management as we kept being informed that your parcel would be delivered and then delivery does not occur on that day.
Please accept a token of our apology in the form of a voucher that will be added to your Kalahari.com profile within 24 hours.
Once again, we are very sorry for all the inconvenience and frustration this has caused you.
Please do not hesitate to contact us should you have any further queries.
Kind Regards
Kalahari.com team
Best regards,