LACK OF SERVICE

Hi, I placed an order with kalahari on 25 March 2015 for a samsung A3 cellphone. I made 3 payment on Tuesday 31 March for R1599 at 12:04. R2000 and 14:59 and R1000 at 19:56. The payments were all done via internet banking from my FNB account to EFT collections account FNB *** and my referenc number is KALWXQGLPN. The payment for R1599 and R1000 we allocate immediately without me even sending POP. The R2000 has still not been allocated as of now. I am been calling the call centre and have been told that the POP has been sent to accounts. for how long do i have to wait for finance to allocate this payment. i used the internet banking as a method of payment as i realised the last time i placed an order with kalahari it was faster and my payments were allocated immediately. Now i will have to wait for the long weekend and chances are this will not be sorted out by tuesday. Then i must wait 48 hours for dispatch. If it was a direct deposit i would understand. I work in finance and i understand how this work. Who knows maybe my payment has been allocated to a suspense account