1 reviews | Active since Dec 2012
KALAHARI WONT REFUND ME
Supplier was out of stock and Kalahari credited my account on the 13.12.2014 with the amount of R 299.00.<br> <br> On the 18.12.2014 Kalahari debited my account with R 299.00 , I have not bought anything from Kalahari on the 18.12.2014 for the amount .<br> I have emailed my bank statement to Kalahari - emailed several times with regard to the query as I received no response - bank statement to Ricardo . They then credited my Kalahari account - Ricardo said I can cash it out on line to be paid in my bank account - I did just that - AND KALAHARI declines <br> <br> Unfortunately your request for a credit cashout made on 09 February 2015 and the amount of R299.00 has been declined. If you feel this is in error or would like a detailed explanation, please contact us immediately.<br> <br> This is my money that they just debited my credit card !!!! and they wont pay me back !!!!! I now see that the R 299.00 is not even showing on my profile any more as a credit. <br> <br> I am disgusted by the service I am receiving with regard to my own money !!!!!! <br> <br>
Thank you for contacting us.
We are sorry to hear how disappointed you are with our service. We are truly sorry for not resolving this issue first time around.
We tried calling you, but our calls went unanswered.
We can confirm that your credit refund request was not processed as we only received one payment.
Your payment was released after your refund was processed. As a result, your statement shows the payment dated later than your refund.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari team
Thank you for contacting us.
We are sorry to hear how disappointed you are with our service. We are truly sorry for not resolving this issue first time around.
We tried calling you, but our calls went unanswered.
We can confirm that your credit refund request was not processed as we only received one payment.
Your payment was released after your refund was processed. As a result, your statement shows the payment dated later than your refund.
We have sent you an email with additional information.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari team