CK
Craig K

1 reviews | Active since May 2009

14 Apr 2015, 15:58

Kalahari.useless

This complaint is part 2... I am wasting too much time with Kalahari.useless as it is. In short... 3 months ago I placed an order. Today for the 3rd time the same incorrect product was delivered. The amazing thing is that it is the same mistake each time. After my 2nd incorrect delivery for the same order... I complained on HelloPeter. I got an email from Sharonese Pillay (Social Media Consultant for Kalahari) who assuring me that I can replace the order and that the correct goods would be delivered... Suffice to say, that as a customer I was failed again... The bar-codes don't match the delivery note (again). In all this time, no one has contacted me or done anything that has given me any confidence in Kalahari. To all other customers out there. Steer clear... you are wasting your time... All I can hope for is that Kalahari doesn't infect TakeAlot, otherwise online shopping in SA is doomed. <br> <br> Congratulations Kalahari for raising the bar for incompetence... You have shown that incompetence can be taken to the next level.

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Replies (1)
Kalahari.com
Kalahari.com's reply16 Apr 2015, 14:54
Official
Hello cjkalan,

Thank you for contacting us regarding your concerns.

We are very sorry for all the inconvenience and frustration this has caused you.

It is not the norm nor is it the service we want our customers to experience when shopping with us.

I have placed a new order and the item is coming directly from our suppliers. Also note that Sharonese will also be sending correspondence to you with regards to this order.

Your new order number is as follow: ***

We really sorry that this has happened and for the inconvenience caused in this regard.

Please free to contact us with any further queries.

Kind regards
Eben
The kalahari Team

Best regards,