SE
Storm E
1 reviews | Active since Feb 2015
20 Feb 2015, 20:31
Kalahari's Poor Service and Disorganisation
After waiting the expected 3 weeks for my books arrival I called Kalahari for confirmation of when it was actually expected to arrive (since the eta had changed 3 times already). Bongiwe, a very helpful call centre rep. informed me that my textbook (ordered 25/01/15) was yet to be sourced from a supplier. After much convincing and complaining she kindly transfered me to her team leader Fadwa Abrahams who was to over the next three days, endure much of my frustration and anger over the situation as she kindly tried to assist me. Unfortunately no one including: Lizz Hilock
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Kalahari.com's replyOfficial
23 Feb 2015, 11:53Hello Storm1991,
Thank you contacting us with regards to your concerns.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations management team, so that we can improve our customer service experience moving forward.
Due to us not being able to source the item it has been cancelled and the money paid for the item placed on your profile to cash out.
Here is how you can cash out on your money:
Click on your name, and then 'Account Dashboard'
On this page the credit amount will reflect, and there under will be a link that reads, 'Request a credit refund'
Once you click this link, you will be required to fill in a form requesting your banking details.
After the request is submitted, our accounts department will be notified accordingly.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards,
Eben
The kalahari.com Team
Thank you contacting us with regards to your concerns.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations management team, so that we can improve our customer service experience moving forward.
Due to us not being able to source the item it has been cancelled and the money paid for the item placed on your profile to cash out.
Here is how you can cash out on your money:
Click on your name, and then 'Account Dashboard'
On this page the credit amount will reflect, and there under will be a link that reads, 'Request a credit refund'
Once you click this link, you will be required to fill in a form requesting your banking details.
After the request is submitted, our accounts department will be notified accordingly.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards,
Eben
The kalahari.com Team
Kalahari.com's reply23 Feb 2015, 11:53
Official
Hello Storm1991,
Thank you contacting us with regards to your concerns.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations management team, so that we can improve our customer service experience moving forward.
Due to us not being able to source the item it has been cancelled and the money paid for the item placed on your profile to cash out.
Here is how you can cash out on your money:
Click on your name, and then 'Account Dashboard'
On this page the credit amount will reflect, and there under will be a link that reads, 'Request a credit refund'
Once you click this link, you will be required to fill in a form requesting your banking details.
After the request is submitted, our accounts department will be notified accordingly.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards,
Eben
The kalahari.com Team
Thank you contacting us with regards to your concerns.
Firstly we would like to apologize for disappointing you and the service received. This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations management team, so that we can improve our customer service experience moving forward.
Due to us not being able to source the item it has been cancelled and the money paid for the item placed on your profile to cash out.
Here is how you can cash out on your money:
Click on your name, and then 'Account Dashboard'
On this page the credit amount will reflect, and there under will be a link that reads, 'Request a credit refund'
Once you click this link, you will be required to fill in a form requesting your banking details.
After the request is submitted, our accounts department will be notified accordingly.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Please free to contact us with any further queries.
Kind regards,
Eben
The kalahari.com Team