KALAHARI REFUND ME MY MONEY!!

I've asked to cancel my order on 02/01/2015. The reason for my cancellation is due to me not receiving my order. I arranged to have it collected at your CPT warehouse. Although I was advised that it would be ready by 23/12/2014, I got there and it wasn't. I was promised that it would be delivered that day. This was not done and my order was closed off on my account as if it has been delivered. <br> <br> On 02/01/2014 I called in and spoke to Daina to cancel and refund me my money. She told me that she will need to do a return before my refund can be process even though I told her I never received anything so there's nothing to return. She promised a callback which she never did. I called on 10/01/2015 and spoke to Nathan who told me something similar, and promised a callback which also never happened. On 16/01/015 I called in and got through to Daina again, she placed me on hold and hung up before getting back to me. I called again and spoke to Fatima Orrie, who was the only person that was able to give me a credit to refund, which I did the same day.<br> <br> Today is 11/02/2015, which is much more than 7 working days since processing my refund and I'm still yet to receive anything.<br> <br> #***