CP
Cheston P
1 reviews | Active since Feb 2015
10 Feb 2015, 16:36
Kalahari not sticking to agreement to refund
Requested a cashout payment to be done on the 29th Jan 2015, still waiting after 8 working days - promises promises promises.<br> They promised me that i will get my money on Friday 06th Feb - nothing received.<br> Phoned them the Saturday, 07th Feb and they promised me i will receive it the Monday 09th - nothing received.<br> Monday they promised me Tuesday 10th Feb - nothing received.....<br> I am never buying from them again as they over promise and under deliver.<br> The whole online shopping experience was a nightmare - since my 1st purchase i had to follow up and phone and phone and phone to get answers.
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Kalahari.com's replyOfficial
11 Feb 2015, 09:27Hello angryonliner,
Thanks so much for your feedback and for the chat we had.
We understand we've really disappointed you and for this we are really sorry.
As discussed, we've requested the proof of refund from our finance team, for the refund that was issued the 29-01-2015.
We'll contact you soonest with an update and will email you the proof of refund as well when received.
Once again thanks for your patience and for understanding.
So sorry for the inconvenience this has caused you.
Shout should you need any further assistance or information.
Wishing you a fantastic day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We understand we've really disappointed you and for this we are really sorry.
As discussed, we've requested the proof of refund from our finance team, for the refund that was issued the 29-01-2015.
We'll contact you soonest with an update and will email you the proof of refund as well when received.
Once again thanks for your patience and for understanding.
So sorry for the inconvenience this has caused you.
Shout should you need any further assistance or information.
Wishing you a fantastic day further!
Kind regards,
The kalahari.com Team
Kalahari.com's reply11 Feb 2015, 09:27
Official
Hello angryonliner,
Thanks so much for your feedback and for the chat we had.
We understand we've really disappointed you and for this we are really sorry.
As discussed, we've requested the proof of refund from our finance team, for the refund that was issued the 29-01-2015.
We'll contact you soonest with an update and will email you the proof of refund as well when received.
Once again thanks for your patience and for understanding.
So sorry for the inconvenience this has caused you.
Shout should you need any further assistance or information.
Wishing you a fantastic day further!
Kind regards,
The kalahari.com Team
Thanks so much for your feedback and for the chat we had.
We understand we've really disappointed you and for this we are really sorry.
As discussed, we've requested the proof of refund from our finance team, for the refund that was issued the 29-01-2015.
We'll contact you soonest with an update and will email you the proof of refund as well when received.
Once again thanks for your patience and for understanding.
So sorry for the inconvenience this has caused you.
Shout should you need any further assistance or information.
Wishing you a fantastic day further!
Kind regards,
The kalahari.com Team