Kalahari not replacing faulty or incorrect goods

in October of last year we received a call from Kalahari to say that the my wife's Gobi phone had a factory fault and that it was due to be replaced by a different model [Parcel 1 (a***)] . We thought great service and coincidentally my wife's phone would no longer charge properly. We waited and waited and in the new year phone and phoned to find out what was happening.<br> Last recorded phone calls:<br> Chanel on 9 Feb - we will respond in 24 hrs<br> Liesl van Vuuren 11 Feb will revert shortly<br> <br> here we sit!!!