Kalahari not holding up to their end of the deal

Hello AntoinBez,

Thank you for contacting us regarding your concerns.

It is not the norm nor is it the service we want our customers to experience when shopping with us.

You have been a loyal customer and we appreciate your support.

We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.

Please note that our team is trying to get hold of you with regards to this return. If possible can you please contact us so that we can inform you of our procedure to get this item returned to us.

Once again, we are very sorry for the inconvenience and frustration this has caused you, we aim to make your next experience a better one.

Please feel free to contact us should you have any further queries.

Kind Regards

Eben
The kalahari.com Team