1 reviews | Active since May 2011
Kalahari makes ******* credit card transactions
I used Kalahari to get just about anything. There were times i received amazing service and times where I had to battle just getting my parcel but this is just one step to far.<br> <br> I canceled 2x parcels one R309 + R355 because they were late and i got tired of waiting. Kalahari then to my sup-prize refunded my money on the 28/01/2015 no questions asked. Only to deduct the same amount the next month without my authorization on the 10/02/2015 Only after i looked at my bank statement I realized they were taking money without me knowing about it. <br> <br> I then forwarded my bank statement requesting them to explain how this could happen. I logged this on the 10th yet nothing has been done. I received a call from their accounts department saying that they are investigating?? What is there to investigate you stole money from me and I want it back!!
Thank you for taking my call earlier.
Kindly accept our apologies for the delayed feedback. This is truly not the way we aim to do business.
As discussed, when paying by debit or credit card, the funds are not released to us immediately.
These funds are released to us between 7 and 14 working days later. As a result, your statement will have the post and transaction dated differently. This does not mean the the amount was deducted twice, it merely refers to the day you created the transaction and the day the transaction was completed.
Once again, our apologies for any inconvenience caused.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for taking my call earlier.
Kindly accept our apologies for the delayed feedback. This is truly not the way we aim to do business.
As discussed, when paying by debit or credit card, the funds are not released to us immediately.
These funds are released to us between 7 and 14 working days later. As a result, your statement will have the post and transaction dated differently. This does not mean the the amount was deducted twice, it merely refers to the day you created the transaction and the day the transaction was completed.
Once again, our apologies for any inconvenience caused.
To advise we will be forwarding your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
We hope that your future interactions with us will be more pleasant.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team