AF
Andre F

1 reviews | Active since Aug 2012

26 Feb 2015, 13:03

Kalahari GRRR

Kalahari seems to have changed their digital ebook reader for PC's to Adobe Digital Editions.<br> <br> I downloaded the new reader and my books that I had bought in the past again from the Kalahari Digital Library just to have the program give me licencing errors when wanting to import the books into Adobe Digital Editions.<br> <br> I phoned and spoke to a consultant who asked me for a screengrab of the error, which I sent her. I was then told they will get back to me ASAP. This never happened.<br> <br> I have moaned on their Facebook page and all I get as someone asking for my order number, which in this case doesn't help.<br> <br> I mailed Kalahari and was told they cant find any record of me mailing them. I Sent them the mail I sent in the first place, and still haven't heard from them or had any response whatsoever.<br> <br> Nice going Kalahari. Nice to take my money, but when I need help I get ignored.<br> <br> This is really disgusting service

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Replies (1)
Kalahari.com
Kalahari.com's reply27 Feb 2015, 14:02
Official
Hello andre500,

Thanks for highlighting your concerns.

Your order number was requested on Facebook, in order to access your profile to retrieve your contact details and call to assist further.

We really sorry you experiencing these problems with your ebooks.

We'll contact you shortly to assist you further.

Shout should you need any further assistance or information.

Trust you'll have a wonderful day further!

Kind regards,
The kalahari.com Team