1 reviews | Active since Feb 2015
Kalahari - a vast wilderness of no service
I ordered a Garmin Forunner on 10/02, with delivery on 12/02 for husband's birthday on 15th Feb. On the 13th I phoned in as this wasn't delivered - and was advised that the payment hasn't been processed. confirmed I paid with eBucks and my credit card, and had authorised the transaction with my bank in 2 ways: 1) us Verified by Visa and 2) verbally through a call. The funds were deducted. The constant said he'd send an email to release this order, as all orders over R3500 have to be authorized, and he would get back to me (he didn't). Needless to say - my husband didn't get his birthday present, but we did anticipate delivery on Monday. On Monday I logged in - the order had been cancelled for no apparent reason, and the funds still \on hold". According to the call center (who again promised to come back to me and took 4 days to do it)"
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience has been. We can assure you we never meant to inconvenience you.
We were forced to cancel your order as the bank advised that they were not able to verify your card transaction. The feedback received from your bank is that they could not get hold of you.
To avoid any further delays, we cancelled the order and refunded you.
The refund was processed, using the same method as your payment, on the 16th of February and should reflect within 3 to 7 working days.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience has been. We can assure you we never meant to inconvenience you.
We were forced to cancel your order as the bank advised that they were not able to verify your card transaction. The feedback received from your bank is that they could not get hold of you.
To avoid any further delays, we cancelled the order and refunded you.
The refund was processed, using the same method as your payment, on the 16th of February and should reflect within 3 to 7 working days.
Once again our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team