1 reviews | Active since Sept 2009
Item Returned Sent Back - No Feedback/Response
15/04 - Sent Email detailing problems with Prestigio phone purchased last year.<br> 15/04 - Received Call - would arrange return/send courier to collect.<br> 15/04 - Received Return Confirmation Email - \confirm your request to return"<br> 17/04 - Courier collected - packed in original box with all accessories.<br> 24/04 - Received Order Pending Email - \""received the item that you recently returned\""<br> 28/04 - Received Email stating \""your parcel relating to ... returned item is on it's way\""<br> 28/04 - Sent Email requesting \""what action Kalahari has taken regarding the return\""<br> 28/04 - Received Email stating \""dispatched earlier today and delivery ... within the next 2-3 working days\""<br> 04/05 - Received Order Pending Email - \""received the item that you recently returned\""<br> <br> 07/05 - Received Parcel from Kalahari"
Thank you for contacting Kalahari.com.
Firstly I sincerely do want to apologize for the inconvenience and frustration caused regarding the condition you received your item back from us, and for the lack of responding to your e-mails.
As per our conversation, I can confirm that we will have the couriers come and collect the item back from you, and once we have received it, will we refund you back to your profile.
To confirm I will also forward you an e-mail, explaining what the procedure will be going forward.
I do want to thank you very much for taking time out to chat to me earlier today, and for being so patient and understanding throughout this matter.
Should you have any further queries, please do not hesitate to contact us back.
Have a super weekend further.
Kind regards
Sharonese
Kalahari Team
Thank you for contacting Kalahari.com.
Firstly I sincerely do want to apologize for the inconvenience and frustration caused regarding the condition you received your item back from us, and for the lack of responding to your e-mails.
As per our conversation, I can confirm that we will have the couriers come and collect the item back from you, and once we have received it, will we refund you back to your profile.
To confirm I will also forward you an e-mail, explaining what the procedure will be going forward.
I do want to thank you very much for taking time out to chat to me earlier today, and for being so patient and understanding throughout this matter.
Should you have any further queries, please do not hesitate to contact us back.
Have a super weekend further.
Kind regards
Sharonese
Kalahari Team