Item ordered not yet received

I ordered 2 items from [URL Removed] on the 8th of April 2015. I was informed that the items would arrive by the 6th of May. A day later I was informed that 1 item is in stock and can be shipped separately to which I had to click on \can be shipped separately"for the item to arrive sooner. I did click on \""ship item separately\"" and contacted the call centre on the 9th April. I was informed that the item would arrive within a week. I was told that the system would be updated within 48 hours as the item is in stock and would be dispatched within 48 hours. I did call the call centre again a week later on the 16th April and was informed that the matter will be escalated and I would be contacted within 48 hours with feedback. I have received no such feedback. I did contact the call centre on Monday the 20th April and spoke to a Megan Coetzee who mentioned that she would look into the matter and provide me with feedback before end of business 20th April. I received no such feedback. I contacted the call centre again this morning and was told that the item is in stock and supposed to be dispatched. I was told that they will get Megan to contact me. My parcel number is: b***"""