1 reviews | Active since Feb 2015
Irresponsible & Wreckless Advertising
I purchased a hard drive from Kalahari on 8 Feb. After payment, they confirmed the delivery date, 23 Feb. On the 11th they notified me that there might be sourcing problems & the retailer cancelled the order on the 16th. After the cancellation, money was refunded. <br> The call centre explained that the order has been cancelled because at the time of my order & payment there was stock of the item but on retrieving it from the warehouse, the suppliers were out of stock. I was told that everything is sold on a 1st come, 1st serve basis & that my order has been placed too late.<br> The item should have been removed from the website as it was out of stock at the supplier. If the 1st come, 1st serve principle was app**** I should have received my item by now as there was stock at the time of purchase.<br> The consumer protection act clearly states that \a consumer must not have re**** on misleading or deceptive misrepresentations or opinions given by the supplier to the detriment of the consumer"- The consumer was deceived into spending money on an item that Kalahari clearly couldn't deliver. I believe they were deliberately deceiving me by advertising & selling merchandise that they didn't have!"""
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience has been. We never intended on cancelling your order.
As we do not hold physical stock of the item you ordered, we had to source it from one of our suppliers. These suppliers are not exclusive to kalahari.
Our supplier could not provide us with the necessary stock in time, and to avoid any further delays to you, we opted to cancel your order and have you refunded.
However, since then our warehouse has received a limited amount of stock.
There is currently 4 hard drives available in stock. So if you wish to place another order, we suggest you do it as soon as possible.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
We are truly sorry to hear how disappointing your recent experience has been. We never intended on cancelling your order.
As we do not hold physical stock of the item you ordered, we had to source it from one of our suppliers. These suppliers are not exclusive to kalahari.
Our supplier could not provide us with the necessary stock in time, and to avoid any further delays to you, we opted to cancel your order and have you refunded.
However, since then our warehouse has received a limited amount of stock.
There is currently 4 hard drives available in stock. So if you wish to place another order, we suggest you do it as soon as possible.
Once again, our apologies for any inconvenience caused.
Should you have any further queries, please don't hesitate to contact us.
Have a great day further.
Kind regards,
Bianca
The kalahari Team
