KB
Karien B
1 reviews | Active since Mar 2015
18 Mar 2015, 08:58
Incorrect item advertised
I bought a Despicable Me Minion - Jerry for the price of R589-00 the picture on the site is of a nice big soft toy. When I received the item yesterday it was a hard Jerry Minion that came in a box. It is the incorrect item and not at all what I paid for. I phoned them and the consultant as well as myself noticed that they have put the wrong picture with the Minion Jerry it is actually Minion Dave and the price is R737-00. I have requested a return and the consultant stated the money will be refunded. I do not want a refund, I want what I paid for. It is not my fault they put the wrong picture with Minion Jerry. This is Kalahari's mistake and they should give me what I paid for.
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Replies (1)0
Replies (1)Kalahari.com's replyOfficial
26 Mar 2015, 11:05Hello garfield123,
Thank you contacting Kalahari.com.
Thank you very much for taking the time to chat to me earlier about your concern on the incorrect item you have received.
As per our conversation, I have confirmed that I am waiting on urgent feedback from our Data Department to please advice on this matter, and I will liaise back with you as soon as we have dispatched the correct item to you.
We sincerely do apologize for any inconvenience and thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
Thank you very much for taking the time to chat to me earlier about your concern on the incorrect item you have received.
As per our conversation, I have confirmed that I am waiting on urgent feedback from our Data Department to please advice on this matter, and I will liaise back with you as soon as we have dispatched the correct item to you.
We sincerely do apologize for any inconvenience and thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Kalahari.com's reply26 Mar 2015, 11:05
Official
Hello garfield123,
Thank you contacting Kalahari.com.
Thank you very much for taking the time to chat to me earlier about your concern on the incorrect item you have received.
As per our conversation, I have confirmed that I am waiting on urgent feedback from our Data Department to please advice on this matter, and I will liaise back with you as soon as we have dispatched the correct item to you.
We sincerely do apologize for any inconvenience and thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
Thank you contacting Kalahari.com.
Thank you very much for taking the time to chat to me earlier about your concern on the incorrect item you have received.
As per our conversation, I have confirmed that I am waiting on urgent feedback from our Data Department to please advice on this matter, and I will liaise back with you as soon as we have dispatched the correct item to you.
We sincerely do apologize for any inconvenience and thank you for your patience and understanding.
Please do not hesitate to contact us should you have any further queries.
Have a fantastic day further.
Kind regards
Sharonese
Kalahari Team
