KB
Karien B
1 reviews | Active since Jul 2014
18 Mar 2015, 10:12
Incorrect item advertised
I bought a Despicable Me Minion - Jerry for R589.00. It is quite a big soft toy. When they delivered it yesterday I received the wrong item. I received a hard toy which I did not buy at all. I phoned Kalahari and the consultant as well as myself realised that Kalahari put the wrong picture with the the Minion - Jerry. This picture was actually Minion Dave and cost R737.00. The consultant advised that they would collect the item and refund me. But I do not want a refund I want the item I bought. It is not my fault that Kalahari put the wrong picture with the wrong item. It is their mistake and I want what I paid for.
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Kalahari.com's replyOfficial
19 Mar 2015, 09:27Hello karien123,
Thank you for contacting us and for the chat we had earlier.
As discussed this was an error on our end and we really sorry for what has happened.
We are following up with our warehouse as well as our Data department to make sure that the correct Minion is loaded on the site.
Once that is done then we can place a reorder for the correct item.
We are really sorry for the inconvenience caused.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Given
The Kalahari.com Team
Thank you for contacting us and for the chat we had earlier.
As discussed this was an error on our end and we really sorry for what has happened.
We are following up with our warehouse as well as our Data department to make sure that the correct Minion is loaded on the site.
Once that is done then we can place a reorder for the correct item.
We are really sorry for the inconvenience caused.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Given
The Kalahari.com Team
Kalahari.com's reply19 Mar 2015, 09:27
Official
Hello karien123,
Thank you for contacting us and for the chat we had earlier.
As discussed this was an error on our end and we really sorry for what has happened.
We are following up with our warehouse as well as our Data department to make sure that the correct Minion is loaded on the site.
Once that is done then we can place a reorder for the correct item.
We are really sorry for the inconvenience caused.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Given
The Kalahari.com Team
Thank you for contacting us and for the chat we had earlier.
As discussed this was an error on our end and we really sorry for what has happened.
We are following up with our warehouse as well as our Data department to make sure that the correct Minion is loaded on the site.
Once that is done then we can place a reorder for the correct item.
We are really sorry for the inconvenience caused.
Shout should you need any further assistance or information.
Looking forward to seeing you name on our orders list again soonest!
Kind regards,
Given
The Kalahari.com Team