1 reviews | Active since Feb 2015
*********** Service and Lies
One trusts an etailer that when they take your money they will deliver the goods. In this case the money was taken and yet [URL Removed] were unable to deliver the goods, and possibly never were able to. Never been more apalled by incompetant service, uninterested staff who give incorrect information, hold orders and money without once acknowledging there is no stock. Going on 3 weeks waiting for or our order with no feedback on where it is! To make matters worse they deliberately delayed the admission of inability to deliver to sit on the money longer. And now that they have admitted their inability to deliver they want to delay refund even further for 5-7 days. If they do that to sufficient clients and manage to \hold"onto possibly millions of Rands this makes for a good business. It didn't take 5 - 7 days to my money"
Thank you for contacting us.
It is very disheartening to see how we have disappointed you. It was never our intention to delay your delivery.
As we do not hold physical stock of the item you ordered, we had to source this from a supplier. The relevant supplier was not able to fulfill our order in time to deliver your parcel. This negatively impacted delivery of your parcel.
With regards to payments, when a customer pays by Debit or Credit Card, the funds are not released to us immediately. The funds are only released to kalahari 7 to 14 working days later.
This can be seen when looking at your card statement. The payment date of the transaction will be different to the order date. This is the date the funds are released to us.
When processing refunds, it is submitted to our bank on the same day. Our bank then processes the request and releases the funds to your bank. This process can take between 3 and 7 working days to complete.
We refunded you, on 18/02/2015, using the original method of payment.
Kindly accept our apologies for any inconvenience caused.
Should you have any further queries, don't hesitate to call us.
Kind regards,
Bianca
The kalahari Team
Thank you for contacting us.
It is very disheartening to see how we have disappointed you. It was never our intention to delay your delivery.
As we do not hold physical stock of the item you ordered, we had to source this from a supplier. The relevant supplier was not able to fulfill our order in time to deliver your parcel. This negatively impacted delivery of your parcel.
With regards to payments, when a customer pays by Debit or Credit Card, the funds are not released to us immediately. The funds are only released to kalahari 7 to 14 working days later.
This can be seen when looking at your card statement. The payment date of the transaction will be different to the order date. This is the date the funds are released to us.
When processing refunds, it is submitted to our bank on the same day. Our bank then processes the request and releases the funds to your bank. This process can take between 3 and 7 working days to complete.
We refunded you, on 18/02/2015, using the original method of payment.
Kindly accept our apologies for any inconvenience caused.
Should you have any further queries, don't hesitate to call us.
Kind regards,
Bianca
The kalahari Team