AK
Ansa K
1 reviews | Active since Oct 2014
06 Mar 2015, 13:42
*********** service.
One month later and still no refund. Back to square one. Wrong account for refund. The more I tell them the account number was wrong, so the refund could not have been done. The dumber they get. I have provided about 5 different people including the finance department with the correct banking details. But still no satisfactory answer. I think the next best thing is to go to the newspaper. Maybe if the whole of the country read about the disgusting service they will improve their service. Is their really not one person in that Company that can sort this problem?
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Replies (1)
Kalahari.com's replyOfficial
06 Mar 2015, 15:19Hello ansakahts,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
Firstly we would like to apologize for disappointing you and the service received.
This is definitely not the standard at Kalahari.com.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Our customers are extremely important to us and we do value your feedback.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
Firstly we would like to apologize for disappointing you and the service received.
This is definitely not the standard at Kalahari.com.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Our customers are extremely important to us and we do value your feedback.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Kalahari.com's reply06 Mar 2015, 15:19
Official
Hello ansakahts,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
Firstly we would like to apologize for disappointing you and the service received.
This is definitely not the standard at Kalahari.com.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Our customers are extremely important to us and we do value your feedback.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order.
Firstly we would like to apologize for disappointing you and the service received.
This is definitely not the standard at Kalahari.com.
I have asked that our finance director look into this matter as this is unacceptable and I will personally get back to you once I received feedback.
Once again, we are very sorry for the inconvenience and frustration this has caused you, we at Kalahari.com will aim to make your next experience a better one.
Our customers are extremely important to us and we do value your feedback.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind Regards
Eben
The kalahari.com Team