INCOMPETANT STAFF

My boss bought me a bag for Xmas from Kalahari, not even 3 weeks later the bag handle snaps. I return the item with explicit instructions to credit my Kalahari profile so that I could buy another bag. I said that there should not be a refund done! They then proceed to fetch the bag from me and REFUND THE CREDIT CARD!!! I am not going to ask my boss to enter his credit card details AGAIN! Now Kalahari has lost a sale a severely ****ed off a customer!! I called and the operator Arafat (after keeping me on hold for more than 7 minutes) says that his supervisor is busy and the finance department does have a phone number for me to call. He then says it take 24 to 48 hours to process a request!! I can not tell you how frustrated I am and how sick and tired I am of waiting on Kalahari to call me back!!