IS
IC S
1 reviews | Active since Jul 2011
09 Apr 2015, 16:31
I can't believe they're doing it to me again
Last year I ordered an item on pre-order. Kalahari failed to deliver. About two months ago I placed another order for an item due for release on the 31st of March. Today (09 April) I was informed that my order is cancelled. If not for the fact that I inquired about this a week ago, I would probably not have received any feedback. It seems as if no-one at Kalahari tracks pre-orders. For two moths I had no communication
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Kalahari.com's replyOfficial
10 Apr 2015, 16:26Hello isaayman,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please know that Kalahari.com or any other Online store has no control over the gaming industry or suppliers when they cancel or extend the release date of games.
The changes are primarily up to the suppliers and we therefor try our best to keep the customer updated with regards to this but at times the supplier only advises of any changes on the lest expected date.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please know that Kalahari.com or any other Online store has no control over the gaming industry or suppliers when they cancel or extend the release date of games.
The changes are primarily up to the suppliers and we therefor try our best to keep the customer updated with regards to this but at times the supplier only advises of any changes on the lest expected date.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Kalahari.com's reply10 Apr 2015, 16:26
Official
Hello isaayman,
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please know that Kalahari.com or any other Online store has no control over the gaming industry or suppliers when they cancel or extend the release date of games.
The changes are primarily up to the suppliers and we therefor try our best to keep the customer updated with regards to this but at times the supplier only advises of any changes on the lest expected date.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team
Thank you for contacting us and bringing forward the concerns you had regarding your recent order with Kalahari.com.
We tried calling you however we were not able to get hold of you.
Firstly we would like to apologize for disappointing you and the service received.This is definitely not the standard at Kalahari.com.
You have been a loyal customer and we appreciate your support.
We will definitely be forwarding off your concerns to our customer operations team, so that we can improve our customer service experience moving forward.
Please know that Kalahari.com or any other Online store has no control over the gaming industry or suppliers when they cancel or extend the release date of games.
The changes are primarily up to the suppliers and we therefor try our best to keep the customer updated with regards to this but at times the supplier only advises of any changes on the lest expected date.
On behalf of Kalahari.com, I would once again like to sincerely apologise for any inconvenience caused in this regard.
Hope you have a fabulous day further.
Please feel free to contact us should you have any further queries.
Kind regards,
Eben
The kalahari Team