1 reviews | Active since Nov 2011
I AM LOSING MY PATIENCE WITH YOU
I wrote to you last week regarding my payment that hasn't been allocated. Eben repl**** that he tried calling me but i didnt get any missed call. Yesterday i tried calling him on the call centre number and i was told s/he works in Cape Town but an email will be sent for him to contact me. I have gone to the extent of cancelling my order because of the **** service i have received from kalahari. The right hand doesnt know what the left hand is doing. All i want is my money to be allocated to my profile and my full R4599 paid to kalahari to be refunded to my account.<br> <br> I am really losing my patience with this whole issue. I cannot be calling the calll centre over and over agaiin and be told they have escalated the query to finance and i need to wait 24 hours. How many 24 hours do i need to wait for this to be sorted out.<br> <br> If by tomorrow this moeny is not reflecting, i will have to take this further.
Thanks so much for your feedback and the chat.
We're very sorry for all the inconvenience and frustration caused as well as for the service you received.
We can confirm that part of your payment is reflecting as a credit. The balance is currently in the process of being cleared and should reflecting within 24 hours.
As discussed, you are welcome to request a refund online and it will take between 3-7 working days to reflect in your account from the date requested.
Thanks so much for your patience Simphiwe, and for understanding.
Please call should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team
Thanks so much for your feedback and the chat.
We're very sorry for all the inconvenience and frustration caused as well as for the service you received.
We can confirm that part of your payment is reflecting as a credit. The balance is currently in the process of being cleared and should reflecting within 24 hours.
As discussed, you are welcome to request a refund online and it will take between 3-7 working days to reflect in your account from the date requested.
Thanks so much for your patience Simphiwe, and for understanding.
Please call should you need any further assistance or information.
Have a lovely day further!
Kind regards,
Megan
The kalahari.com Team